Online Reputation Management
Overview
Online Reputation Management (ORM) involves monitoring, influencing, and maintaining a brand’s online presence to ensure it is perceived positively. It encompasses proactive and reactive measures to manage public opinions, mitigate potential damage, and enhance trustworthiness.
Supercharge your care teams with Advanced ORM capabilities.
Simplify your workflow with the assistance of online reputation management tools and automation, fostering more effective collaboration across teams.
- Utilize the ChatGPT-Powered Response Genie, providing smart suggestions on demand for faster responses with the help of online review management software.
- Benefit from features such as Auto Follow-Up and Closure on tickets, Maker Checker, Agent Queues Configuration, and SLA Breach Alerts, facilitated by online reputation management tools.
- Experience automatic segregation of actionable and non-actionable brand mentions with the support of online brand reputation management tool.
The online reputation management tools, online review management software, and online brand reputation management.
The digital realm is filled with discussions surrounding your brand, encompassing customer feedback, news media, or influencer content.
With Cognetra ORM capabilities, powered by reputation management tools, you can effectively monitor and respond to customers on key social platforms and digital sources such as e-commerce sites or app review sections. This proactive approach, facilitated by online brand reputation management, helps manage your brand’s reputation in real-time.
Engage with your customers, oversee care teams, and access reports & insights using Cpgnetra’s comprehensive ORM platform.
Engage with your customers, oversee care teams, and access reports & insights using Cpgnetra’s comprehensive ORM platform.
